Great hospital doing state-of-the-art things with a variety of specialized conditions and disabilities. My wife visits the Pain Clinic monthly and they are very compassionate and friendly.

If you are there for an extended period of time, family members can visit a family room with pool table, ping pong table, TV, and restrooms. If you need to work while a family member is being treated, it's a great location as well.

Currently, there is construction going on - they are adding a new building. Very cool!

I love this hospital so much. This week was my first time coming here to work as an interpreter for a Hispanic patient. I was so touched by the way everyone treated him. So much compassion, lobe and respect for their patients and providers. I felt at home. I hope I can keep working here through the agencies so I can share my passion for helping others. Thanks for what you do for all these patients.

Unprofessional Behavior and HIPAA Violations

I had an incredibly disappointing experience with Dr. Ford Vox during my mother’s stay at Shepherd Center. Not only did Ford Vox exhibit cruel and unprofessional bedside manner, but also demonstrated a blatant disregard for patient privacy by violating HIPAA regulations. Shepherd should be ashamed for having Ford Vox practice at this hospital.

During my mother’s stay, Ford Vox was dismissive and condescending, showing a complete lack of empathy and respect for my concerns, my family, my emotions, my mother and her future. His communication was rushed, and he seemed disinterested in helping my mother’s recovery and providing adequate explanations.

What was even more concerning, however, was the apparent disregard for patient confidentiality. WITHOUT my consent, Ford Vox discussed sensitive medical information in a PUBLIC AREA where other patients could overhear. He spoke this information in front of a family friend visiting without asking who she was, what her connection to my mother or if we consented to him speaking about my mother in front of her. He spoke this information in a public hallway where others could hear. This breach of privacy is not only unethical but also illegal under HIPAA regulations.

What added insult to injury was the unprofessional dress of Dr. Vox and his PA. Seeing them in jeans and not adhering to a professional dress code was not only inappropriate but it was also disrespectful.

As a child of a patient, I expect to be treated with dignity, respect, professionalism and especially in this tragic circumstance -kindness. Unfortunately, my experience with Ford Vox, his PA and the case manager fell far short of these expectations. I urge others to consider these factors before seeking treatment from this physician or hospital.

Overall, I cannot in good conscience recommend Ford Vox or his PA based on their unprofessional behavior and violation of patient privacy/HIPPA, care or concern.

Our case manager only cared about us when were at the hospital. Once the hospital pushed my mother out the door (still in a coma)-no one from the Shepherd Center called to check in on her, her progress or even just to check on us as a family. This hospital only cares about getting patients that are not progressing quick enough for them out of the way.

I will say, the nurses and technicians are all wonderful and truly cared. Oftentimes their accommodations went above what we expected. The nurses showed so much care and compassion.

I am deeply disappointed and frustrated with our experience at Shepard Center. As a parent, it is heartbreaking to witness the inconsistency and lack of empathy displayed by the staff. One of the most distressing aspects was when Dr. Vox and the case manager blatantly lied to our faces. Trust is crucial in healthcare, and their dishonesty shattered that trust completely.

What added to our disappointment was the unprofessional dress of Dr. Vox and his PA. Seeing them in jeans and not adhering to a professional dress code was disconcerting. I also had the impression that they were more concerned about numbers than the well-being of their patients.

Another frustrating aspect was the outdated state of the hospital. It is disheartening to know that Shepard Center, built in the 70s, has never been updated. The dark and depressing atmosphere throughout the hospital only added to the already challenging situation we were facing.

Out of all the nurses we encountered during our time at Shepard Center, only three stood out for their genuine care and willingness to listen to our concerns. It is disheartening to think that the majority of the nursing staff did not prioritize effective communication and attentive care.

Then you have the therapist. There were a few of them that should not be in their position. They seemed inpatient and frustrated while working with my son.

As a parent, I expected Shepard Center to provide a supportive and compassionate environment for our family during such a difficult time. Unfortunately, our experience was far from that. It is my hope that by sharing our experience, the necessary improvements will be made to ensure that other families do not have to endure the same disappointments and frustrations we did.
I do not recommend Shepard Center.

I go to the MS center for OT, PT and Speech Therapy (which encompasses all the other therapy needs! lol) and I have been going for 3 years now. From the start I was thankful to be receiving care and services from such an outstanding facility! Taylor has been more than a therapist to me. She has walked me through the pain of the initial shock of my diagnosis and helped me accept it and be more positive and kind to myself. Dr Rosenthal is a very busy but wise physician. Her time is in high demand and yet she gives care to me as an individual and is genuinely concerned with my needs and my best treatment. Multiple Sclerosis is a mysterious and scary disease. Having the MS Institute at Shepherd Center as my team is the most comforting thing I have in the world. I know I can trust them. ❤️🙏🏼